If you cannot log in to your ConfTool account or have problems creating a new user account, please consider the following hints.
Please also note that you always find the contact e-mail address of the responsible conference organizer in the lower left corner of every ConfTool screen (see image 1).
Firstly, please note that the user name and the password are both case sensitive, i.e., “peter” and “Peter” are two different user names and/or passwords. Furthermore consider that some letters and numbers look quite similar, e.g., the capital letter “O” and the number zero “0” look alike but are different symbols.
If you are unsure about your user name, please try to regain it by using the link “Forgotten your user name?” on the login page (see image 2). You will have to enter the e-mail address that has been used for your account. If the system responds that “no user with your e-mail address is registered with ConfTool”, one of the following reasons probably applies:
If the above-mentioned hints do not solve your problem, please contact the conference organizers. They can easily check:
They (usually) cannot send you your password, as it is encrypted. So if you know your user name, but your password does not work, please use the “Forgotten your password?” link (see image 2). You will get an e-mail to regain your password.
If you are really stuck, the conference organizers can also set a new user name and/or password for you and send it to you.
To create a new ConfTool account, please click on “Register new” on the login page (see image 3). Please fill in all fields marked with an asterisk “*” before the label of the input field.
If you already hold a ConfTool account for this conference, do not create a second account for the same event in ConfTool. For example: If you have already submitted a paper, please use the same account to register for conference participation, too.
If you try to create a second account with the same e-mail address, you will get a corresponding error message. In that case, please use your e-mail address to regain your user name and password if you have forgotten them (see above). Please note: In some cases organizers have decided to allow users to create several accounts with the same e-mail address; also in these cases, please use the same account for all actions related to one person.
There are some requirements about the data when you create an account:
If you have problems creating a user account, please contact the conference organizers by e-mail and include all required data. The conference organizers will be able to assist you.